Something to note here is that the moment a router *does* respond on that hop, Ping Plotter will record that information, so whenever you have a blank line, that means that no router has responded at all.Ī very important thing to remember is that the only thing that really matters is the final destination. The packet loss at hop 4 is not adding latency or packet loss downstream, and the non-responsive hop 2 is just a configuration on that router - it's not affecting the final destination negatively at all.įor more information and analysis, see our VoIP troubleshooting guide which talks in depth about the analysis of this graph and others. See how solid the final destination is? No packet loss, solid latency. Here is an example of a graph with both a 100% packet loss hop (hop 2) and a high packet loss hop that is responding (hop 4): Hop 8, however, is a likely candidate for problems because it is showing packet loss and the downstream hops are showing that loss as well. We know this because hops 6 and 7 are performing well. ![]() In this case, there is probably a problem (because the final destination is getting 15% packet loss), but the problem isn't at This is a situation where there is no problem! All packets are moving through hop 2 on their way to the downstream routers, so the fact that hop 3 (and hop 4, 5, etc) is responding means that hop 2 is working fine, just not responding to ICMP echo requests.Īnother example: You're seeing 75% packet loss at hop 5, but 0% packet loss at hops 6 and 7, but 15% packet loss at hop 8, 9, and 10 (the final destination). The latency increases gradually as you get further downstream, but except for the 100% packet loss at hop 2, everything looks pretty good. ![]() Hop 3 is showing 0% loss, and so are other hops all the way to your final destination. Let's say you have a pretty good looking route, but 100% packet loss at hop 2. ![]() The really important point to know about these routers is that if they are not affecting the downstream hops, then their behavior should be considered "normal". When this happens, you'll sometimes see a hop respond, but sometimes it doesn't, leading to a high packet loss rate. Another possibility is that the router is configured to "down-prioritize" TTL=0 ICMP echo requests - in which case any load might be prioritized higher - and these packets are discarded. This is not entirelyĬommon, but does happen occasionally. This happens on occasion when a router is configured to not respond to TTL=0 ICMP echo requests. The absence of an IP address (and 100% packet loss) for a specific hop means that no router has responded for that hop. PingPlotter can be a great addition to your collection of apps if you want to maximize the potential of your internet connection.Why do I sometimes see blank lines in the graph display? There's a hop number but no IP address, etc. You can also copy and use the information you convey to the clipboard later. Moreover, you’ll also be able to use additional features, such as exporting the data you get in PNG, GIF, or BMP formats. ![]() You can view the data about hops, percentage of lost packets, minimum, maximum, average, and current time to connect, IP address, DNS, and more. This simple tool’s main feature is to help you trace the traffic of the address you’re connecting to, giving you a better idea of where you might be losing your packets. You can then view the additional information that gets displayed after the analysis is done. Once you enter PingPlotter, you’ll be pleased to learn that it has a simple and sleek interface for those who want to keep it easy.įirstly, you can enter the address you want to trace and start the tracing process or stop it at any point you wish. The application comes as a standard or premium version, and both of them offer you a variety of tools to help you trace the route between you and the address you’re trying to connect to. To diagnose and remove the problems with your latency and packet loss problems, you can use the PingPlotter application. It is often the packet loss issue, which usually happens when you don’t track your traffic and ensure it’s as optimal as it should be. It might happen because your internet connection is too slow or the internet provider’s connection is not working as it should. Having lag when you browse the web or play games can be annoying. Are you experiencing lag on your computer? You can then use PingPlotter to diagnose the problems with your latency and packet loss problems, which helps you improve your internet speed.
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